The water pump on my 2006 R500 broke late last night on I78 and I was able to get the car to Knopf Automotive. Rick and his team greeted me before the shop opened and not only replaced the water pump, but also took care of some urgent preventative maintenance that I had neglected. The waiting area had refreshments, a nice work area and they offered to take me anywhere I needed to go. The repairs were done faster than I thought and my car was nicely detailed when it was ready. This awesome team turned a nightmare into a good day. This is why I buy Mercedes Benz and why I have my service done by Mercedes.
Friendly service and a top notch facilityBrought Porsche here for yearly service and inspection. They even expedited my vehicle and got me out an hour early.
Chris Diat was great. Knowledge, personable, and interested in my needs (wants) vs just selling a car. Knopf as a dealership has been awesome after the sale. Best service we have ever experienced!
Great service and great people and Rick really took care of me and helped me with my issues .........
I've purchased 5 new Mercedes Benz's over the last 20 yrs. My purchase experience with Jim Sangiorgio has always been professional. He always provides a thorough explanation of all features of my new cars. He is honest & personable. Rick Spanitz, Service Consultant has provided me with top notch professional service. He's provided helpful & accurate service recommendations at every service visit regarding all required repairs. He is honest & personable. He is devoted to returning my serviced vehicle with repairs meeting all required manufacturer specifications. I've always felt satisfied after my car has been repaired. I've had the opportunity to meet many of the service technicians over the last 20yrs at Knopf. They have always been courteous & eager to provide feedback on the status of repairs to my car. They are well trained pros!
Always very helpful and prompt.
I've been using the Knopf service department for several years and thought it was time to explore a trade. Had a loaner C-Class that my wife really liked. Sales representative Chris was super. Worked a deal that fit my needs. Very pleased.
My 5th Mercedes, Thank you to Mike Kordwitz, The Best Salesman always professional & takes his time listening to me & helping me pick the best car for me. Jody & everyone in Service Department always goes out of their way to help me.
See Dave he is awesome!!!!! Love this place and Dave is the most caring concerned agent there.
Leave Us A Review